Feel confident knowing that you will always get the best available rate at The Palmdale Hotel. If you do find a lower published rate prior to, or within 24 hours of, booking your room, simply submit a Best Rate Guarantee Claim to us and we'll honor the lower rate. We'll also give you an additional 20% discount or 2,000 Alaska Airline Points. Guaranteed.
The Palmdale Hotel guarantees that The Palmdale Hotel-branded web sites will have the best room rate for any Palmdale Hotel branded hotel ("Best Rate Guarantee"). This guarantee applies to reservations for guest rooms at any Palmdale Hotel-branded hotel. For a claim to be valid under this guarantee, it must satisfy all Terms and Conditions and be submitted in compliance with the Claims Processing procedures.
If you find and advise The Palmdale Hotel of a lower, published, available room rate for the same hotel, for the same room type and bed type, and for the same dates and number of guests (the "Competing Rate"), prior to, or within 24 hours after, making a reservation on a The Palmdale Hotel-branded Website, The Palmdale Hotel will honor the Competing Rate, along with your choice of one best rate guarantee reward.
The Best Rate Guarantee Rewards available are:
The Best Rate Guarantee does not apply to taxes, gratuities, or any additional resort or guest charges or fees that may apply at The Palmdale Hotels.
The Best Rate Guarantee applies to a competing room type that is substantially similar to a room type that can be booked on a The Palmdale Hotel-branded Website. Competing room types have features that include, but are not limited to, similar views, amenities, bedding, and room size as determined by The Palmdale Hotel in its sole discretion ("Competing Room").
If The Palmdale Hotel-branded Websites do not have a substantially similar room type to the Competing Room, The Palmdale Hotel, in its sole discretion, may honor the rate for the Competing Room with applicable rate limitations, plus a Best Rate Guarantee Reward, provided such meets all other Terms and Conditions.
In the event that the Competing Rate is in a different currency from The Palmdale Hotel rate, the Customer Care Associate will convert the Competing Rate into the same currency as the rate offered on The Palmdale Hotel-branded Website. The currency exchange rate to be applied will be based on the exchange rate at the time of making the original reservation.
After converting the Competing Rate, The Palmdale Hotel reserves the right to deny a claim where the Competing Rate appears lower than The Palmdale Hotel rate if it deems that the difference between the rates is due to, but not limited to, different currency exchange rates used by the two rate providers.
In the event of a multiple night stay, the Best Rate Guarantee will compare the total room cost of the stay as booked at The Palmdale Hotel Rate with the total room cost of the stay booked at a Competing Rate.
Multiple claims for a stay consisting of two or more consecutive nights at the same hotel will be treated as one claim for one stay and the Best Rate Guarantee will be applied to that one stay.
The Best Rate Guarantee does not apply to any rates from opaque providers including, but not limited to, Priceline or Hotwire. An opaque provider is any entity or service that prevents the buyer from obtaining information relating to available hotel rooms until after the buyer has guaranteed payment ("Opaque Provider").
A site is opaque if it does not divulge any of the following points:
The Best Rate Guarantee applies to a Competing Rate with rate limitations that are substantially similar to the rate limitations of the rate that can be booked on a The Palmdale Hotel-branded Website (the "The Palmdale Hotel Rate"). Rate limitations include, but are not limited to, advance purchase requirements, prepayment and deposit requirements, and cancellation and change policies.
If there is no The Palmdale Hotel Rate available that has substantially similar rate rules to that of the Competing Rate, and the Competing Rate is lower than any available The Palmdale Hotel Rate, The Palmdale Hotel, in its sole discretion, may honor the Competing Rate with the applicable The Palmdale Hotel Rate Limitations, room type, and amenities plus a Best Rate Guarantee Reward, provided it meets all other Terms and Conditions.
The number of Alaska Airline Points to be awarded for the stay to The Palmdale Hotel Preferred Guest members will be based on the rate actually paid by the guest at checkout.
The Best Rate Guarantee does not apply to unpublished rates. Unpublished rates are rates not available to the general public.
Rates not available to the general public include, but are not limited to:
A claim must be submitted prior to, or within 24 hours after, making a reservation through a The Palmdale Hotel-branded Website, and 24 hours before scheduled arrival. If the original reservation was made within 24 hours of arrival, the Best Rate Guarantee is not applicable. For non-English web sites, 48 hours prior to arrival is required for claim processing. An original reservation refers to the initial reservation made through a The Palmdale Hotel-branded Website and does not include modified or cancelled reservations.
The Palmdale Hotel Best Rate Guarantee does not apply to existing reservations booked through a Competing Room provider. If a reservation is booked through a Competing Room provider, The Palmdale Hotel is not responsible for any fees associated with the cancellation of that reservation.
For quicker Best Rate Guarantee processing, it is recommended that you make a reservation through The Palmdale Hotel-branded Website prior to filing the claim.
If you elect the 2,000 Alaska Airline Points as your Best Rate Guarantee Reward, it will post with your stay. If, for any reason, your Palmdale Hotel Guest account is not credited with that reward within 2 weeks of your stay, you must contact The Palmdale Hotel directly. A Customer Care Associate will research your Palmdale Hotel Guest account and will credit it with the Best Rate Guarantee Reward, if missing. You must apply for retroactive credits within 180 days of the checkout date of the hotel stay.
If you have found a lower rate and would like to submit a claim, please fill in the required information and send the email and a representative will be in touch.
Any questions regarding claims should be directed to firstname.lastname@example.org or call 661-273-1200
If, for any reason, following receipt of confirmation of a valid claim and creation of a Best Rate Guarantee reservation, The Palmdale Hotel does not honor the Best Rate Guarantee rate, you must contact the Customer Care Department within 15 days of the conclusion of your stay with the reservation number for your claim.
The Customer Care Department will investigate the denied Best Rate Guarantee rate and will arrange reimbursement of the difference between the room rate charged and the confirmed Best Rate Guarantee rate, provided the room rate charged is higher than the confirmed Best Rate Guarantee rate.
In the case of a fully prepaid rate booked through a The Palmdale Hotel-branded Website, The Palmdale Hotel will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. If a pre-paid reservation is booked through a Competing Room provider, The Palmdale Hotel is not responsible for any fees associated with the cancellation of that reservation.
Upon checkout at The Palmdale Hotel, you will be automatically charged the confirmed lower rate. If requested, you may present your e-mail confirmation from the Customer Care Associate to the front desk agent as validation for the lower rate. Void where prohibited by law.
The Palmdale Hotel reserves the right to amend, revise, supplement, suspend or discontinue the Best Rate Guarantee at anytime in its sole discretion and without prior notice.